What is included in a service Catalogue?
The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
What makes a good service Catalogue?
The service catalog should be designed with the end customer in mind. Most importantly, the information necessary to request a service needs to be clearly defined with easy to understand instructions. Some of the key service information includes: Name of the service.
What is a service catalog in business?
A business service catalog contains information on services directly consumed by the users as well as relationships to user roles and processes. User information, such as requesting and provisioning of services. Customer information, such as service descriptions, service levels, and financial costs.